TaroWorks is seeking a highly-motivated, customer success lead to manage new and existing customers: providing assistance during initial implementation, guiding them towards success and helping to maximize the value they get from the product. The two primary objectives of this position are to retain customers and to build business through upgrades and add-on sales.
TaroWorks LLC is a wholly-owned subsidiary of the Grameen Foundation. Our mission is to improve the lives of the underserved through technology that enables better field service. TaroWorks LLC offers TaroWorks, an Android and Salesforce.com based platform for managing field operations and collecting data. Built for organizations working in remote and rural areas of the world where connectivity is limited, TaroWorks provides a way for head office staff and field agents to collaborate faster and more accurately. Find out more at www.taroworks.org
This role has three main objectives:
The ideal candidate is creative, high-energy and flexible, comfortable working in start-up environments. S/he can both focus on exceeding goals and fostering positive client relationships. S/he must be comfortable communicating with client decision makers from c-level executives to field managers. S/he must also work cross-functionally with Sales, Marketing, and Customer Support to ensure customer success processes align with the rest of the company.
Additionally, s/he will demonstrate:
The position is based in Nairobi with most activities performed by phone, email, and Skype but will occasionally require in-person meetings with clients. This position reports to the Director, Market Development and Customer Success based in the San Francisco Bay Area.
The Customer Success Manager will be expected to work a standard work week of 40 hours, and may be required to take team meetings in the evenings or early mornings. The position may require domestic and international travel of up to 25%.
Please email cover letter and CV to email@example.com, and use the subject line “Customer Success Manager”
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