Webinar Recording: How RefugePoint uses TaroWorks' App for Case Management

In recognition of World Refugee Day this month, RefugePoint’s Paul Karanja, shared in a recent webinar how RefugePoint uses TaroWorks’ mobile field service app to identify refugees in need, direct critical services through a case management approach, and ultimately help refugees gain long-term self-reliance.

RefugePoint is a nonprofit humanitarian aid organization that focuses on self-reliance and provides a long-term solution that enables refugees to lead healthy, dignified lives and become contributing members of society again.

RefugePoint uses TaroWorks’ mobile field service app and a Salesforce CRM system designed with Vera Solutions, to reach approximately 10,000 refugees per year and work intensively with a core caseload of about 1,500 refugees.

Now you can view a video of the webinar.

More About Digital Case Management 

Here are some other examples of how organizations are using TaroWorks’ offline mobile field service app to manage cases related to clean cookstoves and solar lighting.

• Coordinating clean cookstove activities with mobile CRM & SMS: How TaroWorks client and clean cookstove company Proyecto Mirador digitized their processes since 2011 with Salesforce.com, and now incorporate TaroWorks for mobile account management along with Mogli SMS for SMS-driven actions.

• Last mile case management for solar energy: TaroWorks client and solar energy distributor Iluméxico didn’t let limited connectivity keep them from tracking case statuses and monitoring recurring maintenance issues in the field. They used our offline mobile field service app to address those and other issues.