September 29, 2021

How Mobile Tech Supports Humanitarian Aid

Elaine Chang

How Mobile Tech Supports Humanitarian Aid

Here are a few examples of how our offline mobile field service app, integrated with the Salesforce CRM, is being used to support humanitarian aid.

Building an Enabling Financial Ecosystem for Refugees in Uganda  

Grameen FoundationGSMA and MTN are implementing a project to identify, train and enable mobile money agents in two of the largest refugee settlements in Uganda – hosting over 339,000 refugees collectively. These refugees and surrounding communities face challenges in accessing training, savings and credit services to help them start sustainable businesses.

TaroWorks and Salesforce will be used to help manage program recruitment, registration, qualification, enrollment and training. The technology will also be deployed to collect and analyze demographic data on project participants, conduct research surveys and gauge project progress. (Learn More)

Current Data Key to Effective Humanitarian Aid 

“All humanitarian work relies on data, but really effective work relies on good current data.” – International Federation of Red Cross and Red Crescent Societies (Download Report)

RefugePoint
Source: RefugePoint

The sheer volume of refugees worldwide and the challenge of quickly getting them aid in remote areas, has prompted humanitarian organizations to digitize field operations so they can collect and analyze data, manage caseloads, deliver direct cash payments to disaster zones and conduct other business operations more effectively.

Here are a few examples of how TaroWorks’ mobile field service app and the Salesforce CRM have helped clients respond to humanitarian challenges in near real-time, even in far-flung locations with unreliable or no connectivity.


Humanitarian Week Webinar: Last Mile Service Delivery with Salesforce and TaroWorks

Humanitarian organizations not only work on difficult topics, but may also need to work in the field in difficult environments, including areas with inconsistent – or no – connectivity.

As part of Salesforce’s Dreamforce 2021 Humanitarian Week, TaroWorks and our client RefugePoint will host a webinar for organizations who want to improve their program delivery, technology adoption and data-based decision making in the field. RefugePoint will share how they’re successfully using Salesforce to coordinate the delivery of child protection and social services to refugees in Kenya, and scaling to other programs. If you’d like to attend:

Title: Service Delivery at the Last Mile with Salesforce
Date: 9/30/2021
Time: 10 – 11am EST

Register for this and other sessions.


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About the author...

Elaine Chang

Chief Operating Officer

Elaine’s background in marketing research and data analytics has shaped her goal of helping organizations use insights from better data to create positive change in communities. She has a BS in Marketing and Finance from New York University, and an MBA from the University of Michigan. Elaine is based in Washington, DC.

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