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In today’s fast-paced world, organizations with ambitious social missions often face significant challenges when it comes to managing their field operations, especially in remote or underserved areas. These last-mile environments are characterized by poor infrastructure, limited connectivity, and long distances between locations, making it difficult to gather and share real-time information. This, in turn, can hinder an organization’s ability to effectively deliver services and achieve its goals.
“The vision for TaroWorks is to help make it as easy to manage in the last mile as it is in the first mile. We’re hoping to bridge that gap and provide the tools to make it as easy to manage in these last mile areas as it is in the first mile.” – Elaine Chang, CEO of TaroWorks
Watch our newest video where Elaine Chang, TaroWorks CEO, explains what is TaroWorks and how thousands of changemakers around the globe are using the TaroWorks app and Salesforce to grow and maximize their impact.
TaroWorks is a mobile CRM and field service app that has been designed to address the unique challenges of the last mile. Developed with the support of organizations like the Grameen Foundation and Qualcomm Wireless Reach, TaroWorks aims to revolutionize the way organizations manage their field operations, enabling them to collect data, analyze metrics, and direct their last-mile business activities in real-time, even in areas with limited or no connectivity.
At the heart of TaroWorks is a two-part system that seamlessly integrates a cloud-based backend with a mobile app for field users. The backend, built on the robust Salesforce platform, serves as the central hub for data storage, reporting, and job/form management, while the mobile app allows field staff to collect and sync data, even in offline environments.
The TaroWorks field service mobile app is designed to be user-friendly and accessible, even for field staff who may not be tech-savvy. By digitizing paper-based processes and providing an intuitive interface, TaroWorks helps organizations transition from cumbersome manual workflows to a streamlined, data-driven approach. Field staff can log their activities, fill out forms and surveys, and capture data such as photos and GPS coordinates, all while working offline. Once connectivity is restored, the information is seamlessly synced back to the central Salesforce platform, ensuring that the entire organization has real-time visibility into field operations.
The integration between the TaroWorks mobile app and the Salesforce backend allows organizations to unlock the full potential of their field data. With all information centralized in Salesforce, teams can generate comprehensive reports, analyze key metrics, and make data-driven decisions to improve their programs and services. This level of transparency and insight is particularly valuable in the last mile, where data has traditionally been difficult to collect and share in a timely manner.
Since its inception as a tool within the Grameen Foundation, TaroWorks has grown to serve over 150 organizations and 20,000 mobile users worldwide. These organizations, which span a diverse range of sectors, including agriculture, healthcare, and community development, have been able to leverage TaroWorks to scale their impact and reach more beneficiaries.
By providing a seamless digital solution for field operations, TaroWorks has helped organizations overcome the challenges of the last mile. Field staff can now collect and transmit data more efficiently, while managers and headquarters staff have real-time visibility into field activities. This, in turn, allows organizations to make more informed decisions, optimize their programs, and ultimately deliver better services and experiences to the communities they serve.
The TaroWorks platform encourages cross-functional collaboration and transparency within organizations. By centralizing data and providing a unified view of field operations, TaroWorks enables teams to work together more effectively, share insights, and make collective decisions that drive greater impact. This level of transparency and coordination is particularly valuable in the last mile, where coordinating field activities and aligning stakeholders can be a significant challenge.
As organizations continue to navigate the complexities of the last mile, the need for innovative, user-friendly digital solutions like TaroWorks will only continue to grow. By bridging the gap between field operations and centralized data management, TaroWorks is empowering organizations to scale their social missions, deliver more effective services, and ultimately create a lasting positive impact on the communities they serve.
If your organization is operating in the last mile and struggling to manage field operations effectively, it’s time to explore the transformative power of TaroWorks offline capabilities. By harnessing the power of mobile technology and cloud-based data management, TaroWorks can help you overcome the challenges of the last mile and unlock new levels of efficiency, transparency, and impact.
To learn more about TaroWorks and how it can benefit your organization by connecting with our team by clicking the Contact Us.
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TaroWorks, a Grameen Foundation company.
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