Join Our Team: Customer Success Manager

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are many organizations – NGOs, social enterprises, and many more – who are adopting TaroWorks and we would love to share your talent in taking care of our customers!

Given our business model, where our customers pay a yearly subscription for licensing, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service, and in result, decide to continue renewing their subscription every year. As such, we need a someone to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).

For a full job description click here.