May 26, 2020

Temporarily Pause Your TaroWorks Subscription

Lily Kisenga

Temporarily Pause Your TaroWorks Subscription

Thank you to everyone who has taken the time to speak to us and share the challenges you’re facing and your plans for continuing operations as the COVID-19 pandemic unfolds. What we’ve learned is that while some of our clients have been able to switch to remote work, others have been forced to significantly scale back or shut down field operations altogether, for the time being.

TaroWorks Subscription Pause Program

In an effort to give our customers flexibility and time to adapt to unforeseen circumstances, we want to offer TaroWorks users the chance to temporarily pause your current license subscription for up to four months.

A credit will be applied to your next renewal invoice for the period that your subscription is paused (anywhere from one to four months). During this time, we will still provide your organization with five licenses at no cost – which we encourage you to use to continue improving and building TaroWorks Jobs so you can get right back to it when operations resume.

Deadline for Pause Program

Given the uncertainty that some of you are facing about field operations, we’d like to let TaroWorks customers activate the pause program anytime over the next six months or until November 20, 2020.

Please contact your Customer Success Manager (Lily Kisenga or Elaine Chang) to take advantage of this program.

We’ll get through this together.

Related: TaroWorks Tools for COVID-19 Response


About the author...

Lily Kisenga

Customer Success Manager

As TaroWorks' Customer Success Manager, Lily is the voice of the customer on the TaroWorks team and is responsible for ensuring clients get the most value from the product. Lily has a BA in Sociology from the University of Nairobi.



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